Why didn’t I earn points on my purchase?

Double-check you were signed into your account and not as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account.

You won’t receive points if you return your purchase, or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

I should have earned points for a purchase, but I didn’t see my account balance change. Did I get credit?

Yes. You work hard to earn points, and we want you to feel confident that all your points are in your account. There may be a delay in our systems and points can take up to 24hrs to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account, you should try these steps:

- Refresh your browser.
- Log out of your account, then back in.
- Check your history in your rewards account to see if the points were added. Your ‘rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact us.