EU/US/ROW RETURNS

If you've returned an item using the international returns portal, your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified.

It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 3 weeks depending on where they are coming from, but may take longer at busy times such as Christmas.

We aim to process your return within 3-5 working days of us receiving it, but can take longer after busy periods such as Christmas or black Friday, so please allow up to 14 days to hear from us. We will send you an email once we've processed your return, which will either confirm that we've shipped an exchange to you (along with the new tracking details) or notify you that we've processed a refund.