For UK customers, we offer a FREE tracked returns service via the Post Office for all orders. 

Please read this page fully - it contains return instructions and answers many common questions you may have.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call. The more we know about you, the more we can help.

Exchanges - If you wish to exchange goods (for instance swapping a size LT for a size XLT) please note the details on the returns form – including details of the new size/colour etc. You can also exchange it for a different product – just let us know the full name and size on the form. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

There is no re-delivery charge for exchanges to a UK address using standard delivery. We'll deliver an exchange to the same address as your original order, unless you tell us otherwise. We'll send you an email when we dispatch your exchange with tracking information. 

If your exchange is urgent, we'd recommend placing a new order then returning your original for a refund, as this will be faster. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Orders paid by gift voucher will be refunded back to the original voucher code. Once we receive your return, you can normally expect the refund within 2-3 working days, but please allow up to 14 days at busy times. We will send you an email to confirm that we have completed your refund. 

The item you return must be:

• suitably boxed or bagged to protect your return in transit
• unworn and unwashed, and complete with all original tags/labels/shoe boxes etc (don't worry if a bag is ripped)
• in a condition fit for immediate re-sale

If your returned items do not meet these standards, unfortunately we cannot accept them.

Additionally, we won't be able to accept returns of shoes where the returns labels has been stuck onto the shoe box, or is not in the original box.

Our mailing bags are designed to be re-used if you need to make a return. You can return more than one product or order in one bag/box, as long as the return details for each order is inside.

Our returns service is fully tracked for your peace of mind, and so every returns label is unique. Please don't print more than one copy of your Royal Mail label or the Post Office will refuse it. If you need to return more than one parcel, please contact us for guidance first.

Your parcel was delivered with a Royal Mail Tracked Returns label inside, which you can use to make a return at your local Post Office. If you no longer have this label, you can get a new one here:

CREATE YOUR FREE UK RETURN LABEL

(link takes you to our returns page on the Royal Mail website)

Complete the returns form and include it in the bag. If you've lost your original return form, you can download a PDF copy here

PICK UP: Royal Mail can collect your return from your home. You can find full details of this service here

DROP OFF: You can drop off your return at your local post office. You MUST obtain a proof of posting. You can also use a parcel post box to drop-off a return - find your closest one here. If you use a parcel postbox, please take a photo of your returns label, so you have the tracking number if required.

Free returns are only available to UK customers via the post office – we allow one free return per order.

If you don't have a printer, don't worry - your return label will be emailed to you so you can print it later. Alternatively, most post offices can print it for you. There's a QR code on the email you'll get from Royal Mail - show them this on your phone at the Post Office and they'll be able to print your label. 

Your return will usually take around 3 working days to reach us using our returns service. 

We aim to have your return processed within 3 working days of us receiving it, but please allow up to 14 days during busy times (e.g. December/January). If you'd like to check that your item has been received, please enter the tracking number from the Royal Mail label/Post Office receipt into the Royal Mail website here. We will send you an email confirming your refund/exchange once we process it.

If you'd prefer to make your own arrangements to return goods to us, please send them to:

2tall.com Customer Returns
Wellington Circle
Aberdeen
AB12 3JG

Got a problem with a product? Very occasionally you may have a problem with something you've purchased from us. If you do, don't worry, please get in touch before you start to make a return, and we'll take care of it.

Your statutory Cancellation Right (Consumer Contracts Regulations 2013)

You have the statutory right to cancel your order for any reason within 14 days starting the day after you receive the item. You must return goods at your own expense. To exercise your cancellation right please email hello@2tall.com or write to 2tall.com, Wellington Circle, Aberdeen, AB12 3JGPlease see our terms and conditions for full details.