Please read this page fully, as it contains important information about delivery.

We use UPS for both standard and express shipping to the US.

FREE standard delivery when you spend over $150.

STANDARD US DELIVERY in around 7 - 10 working days, costs $10.

EXPRESS US DELIVERY in around 3 - 5 working days, costs $25. You need to order by 3:00pm for express delivery (Monday to Friday).

We will send you an email to confirm that we have received your order and a second email once we've dispatched it. The second email will contain your tracking details.

Due to the recently announced USA tariff on products made in China, we’ve made the decision to remove all China origin products from our US store. We’ve done this to ensure that our customers won’t be faced with a massive bill for importing these products.


We’ll return these products to the store should the tariff situation change. This doesn't affect customers anywhere else in the world.

Everything still available on our US site can be imported into the USA without duties and taxes, as long as the order value is under $800 USD.

The estimated delivery date of your order will be displayed during the checkout.

NOTES: Remote/non-mainland addresses will normally take longer to deliver than estimated delivery times, and may be subject to delivery surcharges (as defined by our couriers). The delivery price will be displayed in the checkout. 

All international delivery prices are based on a maximum size/weight for your order of one box weighing up to 10kg (weighed volumetrically) which is around 10 pairs of jeans/shirts/jumpers, or 4-5 hoodies, or 2 suits/jackets/dressing gowns or 2 pairs of shoes. If you order more than this, we'll contact you with a revised delivery price before we ship your order. 

Our daily dispatch time is 15:00 (UK time). Orders placed after this time will be dispatched the following working day, and orders placed after the cut-off time on Friday will be dispatched on Monday. All days quoted are working days (Monday to Friday - excluding UK bank holidays) - we don't dispatch over the weekend or on UK bank holidays (see below for a list of dates below)*. 

All times are GMT/BST.

Need to re-arrange a delivery? UPS use email to send you delivery notifications. These emails also contain details on how to schedule an alternative delivery date, arrange a delivery to a collection point or re-attempt a delivery. 

Delivery times are estimates based on information supplied by couriers and aren’t guaranteed.

BEFORE YOU PLACE YOUR ORDER, please make your credit card company aware that you're going to place an online order with a UK company, as many card companies block international transactions by default. If your card is declined this will be the reason why, and you'll need to contact your bank and ask them to have the block lifted.

Your order is tracked for your peace of mind, and will require a signature upon delivery. It's our policy to ask couriers to leave with a next door neighbour if you're not home, but this can't be guaranteed as different couriers have different policies in different countries. If you don't want to this to happen, please let us know before we ship your order.

* We're not shipping on the following UK bank holidays in 2025: 1st+2nd Jan, 18+21st April, 5th+26th May, 25th Aug, 25th+26th Dec.

Please note, we are unable to deliver to a PO Box or APO/FPO address. Please supply a physical street address.

Should you miss your delivery, you should contact the carrier immediately to re-arrange, as it will normally be returned to us around 7 days after to first delivery attempt. Any costs incurred by us in recovering a failed or refused delivery, such as return shipping fees and customs charges will be deducted from any refund. It may not be cost effective to return the item to the UK, so the courier may donate the item to charity if uncollected.

While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen - bad weather, systems failures, flight delays, international customs etc. This means that in exceptional circumstances, delays can occur for reasons outwith our control and therefore delivery times cannot be guaranteed.