For UK customers, we offer a FREE tracked returns service.
You can make a return via an InPost locker (24 hours a day), an InPost store, or a Post Office.
Your parcel contains a list of the products in your order. Make a note of the action you'd like us to take for each product returned (i.e. exchange for a different size, or refund) by following the instructions on the label and then include this inside your parcel.
The item you return must be:
- suitably boxed or bagged to protect your return in transit
- unworn and unwashed, and complete with all original tags/labels etc (but don't worry if a bag is ripped)
- in a condition fit for immediate re-sale
- we won't accept returns of shoes where the returns labels has been stuck onto the shoe box, has been worn, or is not in the original box.
Our mailing bags are designed to be re-used to make a return.
You can return more than one product or order in one bag/box, as long as the return details for each order is inside.
CAN I EXCHANGE FOR A DIFFERENT SIZE/COLOUR?
We allow one exchange of your initial purchase.
If you wish to exchange goods (for instance swapping a size LT for a size XLT) please note the details on the returns form – including details of the new size/colour etc. You can also exchange it for a different product – just let us know the full name and size on the form. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.
There is no re-delivery charge for exchanges to a UK address. We'll deliver an exchange by standard delivery to the same address as your original order, unless you tell us otherwise. We'll send you an email when we dispatch your exchange with tracking information.
CAN I RETURN FOR A REFUND?
If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift card instead. Orders paid by gift card will be refunded back to the original gift card.
Once we receive your return, you can normally expect the refund within around 3 working days, but please allow up to 14 days at busy times (ie after Black Friday / Christmas).
We will send you an email to confirm that we have completed your refund.
HOW DO I RETURN AN ITEM VIA AN INPOST LOCKER?
You can drop off your return at an InPost locker (open 24 hours a day) or InPost store. To get started, simply register your return via our return portal on the InPost website, which will show you the location of InPost lockers and stores local to you. You'll be emailed a QR code to drop off your return (printer/label not required).
START MY UK INPOST RETURN
Please retain your InPost emails until we've confirmed that we've processed your return.
HOW DO I RETURN AN ITEM AT THE POST OFFICE?
Alternatively, you can drop off your return at your local Post Office. To get started, simply register your return via our return portal on the Royal Mail website, which will show you the location of Post Offices local to you and email you a label/QR code to make your return. You can either print the label yourself, or use the QR code to print it at most Post Offices.
START MY UK POST OFFICE RETURN
Please retain your Royal Mail proof of postage receipt until we've confirmed that we've processed your return.
CAN YOU COLLECT MY RETURN?
Royal Mail can collect your return from your home. You'll need to create a Royal Mail/Post Office return first (via the link above). You can find full details of this service here. This is a paid service offered by Royal Mail, and is not something offered by us, or that we have any visibility of should you use it.
HOW LONG DOES THE PROCESS TAKE?
Your return will usually take around 3 working days to reach us using our returns service.
We aim to have your return processed within 2-3 working days of us receiving it, but please allow up to 14 days during busy times (e.g. December/January).
We will send you an email confirming your refund/exchange once we process it.
If your exchange is urgent, we'd recommend placing a new order then returning your original for a refund, as this will be faster.
HAVE YOU RECEIVED MY RETURN?
Your return will generally take around 3 working days to reach us once you post it.
To confirm that your parcel has arrived, please enter the tracking number from your InPost or Royal Mail email here:
We can't confirm that your return has arrived, as we don't know the tracking number that's on your parcel. The first notification you'll get from us will be when we process your return.
This is normally within 2-3 working days of us receiving your parcel, but can take longer after busy periods such as after Christmas or black Friday, so please allow up to 14 days to hear from us.
We will send you an email once we've processed your return, which will either confirm that we've shipped an exchange to you (along with the new tracking details) or notify you that we've processed a refund.
I’VE LOST MY RETURNS FORM
If you've lost your original return form, you can download a PDF copy here
DO I NEED A PRINTER?
You don't need a printer to use either of our returns services. Both InPost and Royal Mail will send you details of your return via email, which contain QR codes so you can drop it off without a label.
CAN I MAKE MY OWN RETURN ARRANGEMENTS?
If you'd prefer to make your own arrangements to return goods to us, follow the return instructions above and send your return to:
2tall.com Customer Returns
Wellington Circle
Aberdeen
AB12 3JG
Got a problem with a product? Very occasionally you may have a problem with something you've purchased from us. If you do, don't worry, please get in touch before you start to make a return, and we'll take care of it.
Your statutory Cancellation Right (Consumer Contracts Regulations 2013)
You have the statutory right to cancel your order for any reason within 14 days starting the day after you receive the item. You must return goods at your own expense. To exercise your cancellation right please email hello@2tall.com or write to 2tall.com, Wellington Circle, Aberdeen, AB12 3JG. Please see our terms and conditions for full details.